www.ryanair.com

The low-cost airline was referred to the Office of Fair Trading (OFT) after several complaints went to the Advertising Standards Agency (ASA) about their hidden charges.

Ryanair have responded by promising to make all optional charges on their website clearer so that people can opt out more easily if they wish to. The extra charges were for things like checking luggage for the hold and flight insurance. They added that they will make their special deals and price guarantees clearer for their customers.

““We welcome Ryanair’s action which we believe will make it easier for consumers to access the information they need when choosing low cost flights,” said director of consumer markets at OFT, Mike Haley.

The airline has been largely slated in the past for advertising cheap flights but not including their extra charges. Ryanair charge premium prices for some basic services. To check-in one piece of luggage for the hold amounts to £30, for sports or music equipment they charge £60 and for every kilo of excess weight a charge of £15 per kilo is levied.

“We were happy to make the minor adjustments recommended by the OFT to improve our website and advertising,” said a spokesperson for Ryanair.

Thanks to www.telegraph.co.uk for the above quotes, for more information on this story please visit their website.

www.ryanair.com