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    • Customer ratings 8.5 / 10
  • Quick and easy service
Need help?
+49 89 3803 56 75
Opening hours

How can we be of assistance?

Questions, complaints or compliments? Please share them with us

Contact us via one of the departments below and we'll be happy to assist you further. Also check our frequently asked questions; it's likely that your question has already been answered.

Frequently asked questions

Contact

Reservation Department

For questions or remarks regarding your current or future booking
Phone number:
+49 89 3803 56 75
Opening hours:
  • Monday: 09:00 - 20:00
  • Tuesday: 09:00 - 20:00
  • Wednesday: 09:00 - 20:00
  • Thursday: 09:00 - 20:00
  • Friday: 09:00 - 20:00
  • Saturday: 09:00 - 20:00
  • Sunday: Closed

Customer service

For questions regarding a booking that has already been made
Phone number:
+49 89 3803 56 75
Opening hours:
  • Monday: 09:00 - 13:00
  • Tuesday: 09:00 - 13:00
  • Wednesday: 09:00 - 13:00
  • Thursday: 09:00 - 13:00
  • Friday: 09:00 - 13:00
  • Saturday: Closed
  • Sunday: Closed

International phone numbers

  • Austria +43 720 231 280
  • Belgium +49 89 220 61 480
  • Denmark +45 78 75 52 76
  • Finland +358 942 720 925
  • France +33 974 592 221
  • Germany +49 89 412 07 256
  • Italy +39 06 948 021 32
  • Netherlands +31 85 001 2744
  • Norway +49 89 412 07 636
  • Poland +48 221 244 139
  • Portugal +351 (21) 124 85 29
  • Spain +34 944 581 204
  • Sweden +49 89 541 955 606
  • Switzerland +49 89 220 614 25
  • United Kingdom +44 144 6506 650
  • United States +49 89 412 07 311
  • Other countries +49 89 412 07 311