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    • Customer ratings 8.8 / 10
  • Quick and easy service
Need help?
+49 89 38035675
Opening hours

How can we be of assistance?

Questions, complaints or compliments? Please share them with us

Contact us via one of the departments below and we'll be happy to assist you further. Also check our frequently asked questions; it's likely that your question has already been answered.

Holiday Period Opening Times:

24th of December: 8am-5pm
25th of December: Closed
26th to 31st of December: 8am-5pm
1st of January: 9:00am-5:30pm

Manage your reservation

Log in to view your reservations, update your profile or print your voucher.

Customer service

For questions regarding a booking that has already been made

Reservations department

For questions or remarks regarding your current or future booking

Frequently asked questions

Contact

Reservation Department

For questions or remarks regarding your current or future booking
Phone number:
+49 89 38035675
Opening hours:
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 18:00
  • Sunday: 10:00 - 18:30

Customer service

For questions regarding a booking that has already been made
Phone number:
+49 89 38035675
Opening hours:
  • Monday: 09:00 - 13:00
  • Tuesday: 09:00 - 13:00
  • Wednesday: Closed
  • Thursday: 09:00 - 13:00
  • Friday: 09:00 - 13:00
  • Saturday: Closed
  • Sunday: Closed

International phone numbers

  • Austria +49 89 20708848
  • Belgium +49 89 22061480
  • Denmark +49 89 54195558015
  • Finland +49 89 54195558012
  • France +49 89 541955580
  • Germany +49 89 41207256
  • Italy +49 89 541955584
  • Netherlands +49 89 541955600
  • Norway +49 89 41207636
  • Poland +49 89 541955602
  • Portugal +351 (21) 124 85 29
  • Spain +49 89 541955605
  • Sweden +49 89 541955606
  • Switzerland +49 89 22061425
  • United Kingdom +44 144 6506 650
  • United States +49 89 41207311
  • Other countries +49 89 41207311