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Customer service form
Please fill in this form to submit a question regarding a vehicle previously rented with us.
Why are you contacting us?
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Unknown costs
Downgrade/Upgrade
Taxed locally for inclusive products
Specifications
Refundable excess
Damages
Fuel reimbursement
Problem at the service desk
Request invoice from local rental company
Request invoice from 121CarHire.com
Misc.
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Contact information
Driver first name
Driver last name
Your email address
Rental details
Voucher number
Required documents
Original voucher
Fuel receipt
Credit card statement: Show only the costs of the local rental company with the last four digits of your credit card number
Invoice/Final settlement
Completed refundable excess form (
download here
)
Rental agreement
Invoice for additional costs
Photos of the damage
Documents from the local rental company
Documents
Remarks
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