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Customer service form
Please fill in this form to submit a question regarding a vehicle previously rented with us.
Why are you contacting us?
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Unknown costs
Downgrade/Upgrade
Taxed locally for inclusive products
Specifications
Refundable excess
Damages
Fuel reimbursement
Problem at the service desk
Request invoice from local rental company
Request invoice from 121CarHire.com
Misc.
Cancel booking
Contact information
Driver first name
Driver last name
Your email address
Rental details
Voucher number
Required documents
Original voucher
Fuel receipt
Credit card statement: Show only the costs of the local rental company with the last four digits of your credit card number
Invoice/Final settlement
Completed refundable excess form (
download here
)
Rental agreement
Invoice for additional costs
Photos of the damage
Documents from the local rental company
Documents
Remarks
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