Car hire Luxembourg

Good. Unaware it was 3rd party

Easy peasy

Very good

This all seemed fine

I was hesitant to book a car from Unirent as I have no previous experience with them, and I prefer to use well known car hire companies because of issues I have had using less well known companies in the past. It worked out fine however because all my dealings at the airport where with Eurocar and I don’t really understand the reasoning behind the Unirent brand especially as I was in two minds not to book a car from them and choose and alternative brand instead.

Fine. Happy

Exceptionally efficient.

For a first timer renting a car oversea, it can be confusing to me that there are 2 to 3 "companies" handling the reservation. After I had reserved online, I received an email from cse.easyterra.com. giving me voucher from car rental schiphol with alamo logo. And then there was the reservation team emailing me from cse.easyterra.com that sign off with Auto Europe. I had reserved with excess cover and when I had reached the airport alamo counter, they also ask if I needed additional insurance. It was overwhelming to me that there is multiple point of contact and the decision making was made difficult by the reservation excess cover and the point of collection insurance coverage question. I wish there is only 1 point of contact in the email leading up to collection of car. Otherwise, there better be an introduction of the companies involved in the first reservation email. The excess coverage also need to be sorted out properly. Service over profit is the way to go, please. Thank you.

The pre messgaes sent, especially regarding insurance was great, it was not needed, bit appreciates. Seemleas.

Very good Easy

Very good highly recommended

Simple and easy to use, with great prices.

Easy to use

Really easy and hassle free

Fine